Advice & Instructions

Staff procedures re Covid-19

As things are appearing to escalate around the country regarding Covid-19, we thought that it would be helpful to share the guidance we have issued around measures that we need to take to ensure the safety of our employees and our customers.

We have provided all our employees with information and links from the Irish Government's Department of Health website. This information is in a printed document, and all our team have copies they can provide to customers when attending appointments.

As a company we have asked our team to adopt the following procedures when entering and leaving peoples properties:

• Please ensure that you wash your hands, by following the provided advice, when leaving the office prior to arriving at your first appointment. Dry your hands using blue roll and dispose of.
• Wash your hands before you leave your customers address and dry with blue roll and dispose of immediately.
• If you are unable to wash your hands, please use the antibacterial wipes provided.
• Wear gloves to add a layer of protection.
• Avoid touching your mouth, nose and eyes with unwashed or gloved hands.
• Catch all coughs and sneezes in a tissue and dispose of immediately. If you do not have any tissues, then cough or sneeze into your elbow.
• If you believe that you have come into contact with or have the symptoms of Covid-19, call 111 to discuss and inform Gary or Alei by phone of the outcome of that consultation.

When entering a customer’s house, if they have a cough, please ask them politely to go into another room whilst you work.

Office based staff:

• As you enter the offices, wash your hands before switching on the computers and answering the phone.
• Dry your hands using blue roll and dispose of immediately.
• Try not to touch your mouth, nose and eyes with unwashed hands or after using the equipment.
• If you need to sneeze or cough, catch this in a tissue/toilet roll and dispose of in a bin.
• If you believe that you have come into contact with or have the symptoms of Covid-19, call 111 to discuss and inform Gary or Alei by phone of the outcome of that consultation.

Regarding the office equipment:

• Empty bin daily.
• Wipe all keyboards and phones with anti-bacterial spray/wipes
• Wipe all desk surfaces with anti-bacterial spray/wipes
• Wipe all door handles with anti-bacterial spray/wipes

Thank you.

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